Refund policy
Return Policy
We cannot accept returns or issue refunds if items are damaged (unless they are damaged in transit, in which case please contact us with pictures of your package exterior and contents). In order to be eligible for return, all items must be sent back within 7 days of receiving your order.
An item may only be returned if is in the original packaging and free of stains, odours, and damage.
Items CANNOT BE RETURNED after 7 days, no exceptions.
Return costs are the responsibility of the sender and West Cottage Pottery is not responsible for return items lost in transit.
Original shipping charges are not refunded.
Can I return sale items?
All products purchased during Black Friday / Cyber Monday or end-of-season sales are considered final sale and are not eligible for returns.